Terms and Conditions

1. Introduction

These terms and conditions, together with the documents referenced below, define the rules (the “Terms”) that apply to the use of the current website (the “Website”) and any related or connected services provided through it (collectively, the “Service”). Please read these Terms carefully, as they contain important information about your rights and responsibilities when using the Website and create a binding legal agreement between you – our customer (the “Customer”) – and us. By visiting this Website and/or using the Service, whether as a guest or as a registered user with an account (“Account”), you agree to follow these Terms and any updates that may be published from time to time. If you do not agree with these Terms, you must not access the Service or use the Website. The Service is owned by RBGAMING N.V., a limited liability company registered in Anjouan under company registration number 16077, with its registered address at Suite 14, 88 Collins Street, Melbourne VIC 3000, Australia, and licensed in Anjouan to provide online games of chance.

2. General Terms

We reserve the right to update, revise, or amend these Terms, including any documents mentioned or linked below, at any time. You should check this page regularly to review the latest version of the Terms and Conditions. Any changes become binding and effective immediately after they are published on this Website. If you disagree with any change, you must stop using the Service immediately. Your continued use of the Website after publication of the updated Terms will be treated as your acceptance of the amended version. Any bets that have not been settled before the updated Terms take effect will remain subject to the version of the Terms that applied at the time.

3. Your Obligations

You acknowledge and agree that whenever you access the Website or use the Service:

3.1.

You are over 18 years old, or have reached the legal age at which gambling or gaming activities are permitted under the laws or jurisdiction that apply to you. We may request proof of age from you at any time.

3.2.

You have legal capacity and are able to enter into a binding legal agreement with us. You must not access the Website or use the Service if you do not have such legal capacity.

3.3.

You live in a jurisdiction where gambling is legally permitted. You are not a resident of any country where access to online gambling is prohibited for residents or for any person located in that country. It is your sole responsibility to make sure that your use of the Service is lawful. Residents of restricted countries are not permitted to deposit or play.

3.4.

You must not use VPNs, proxies, or any similar tools, services, or devices that hide, change, or manipulate your real location.

3.5.

You are the authorized owner or user of the payment method you use.

3.6.

You must make all payments to us honestly and in good faith, and you must not attempt to reverse any payment or take any action that may cause a payment to be reversed by a third party.

3.7.

When placing bets, you understand that you may lose part or all of the money deposited into the Service in accordance with these Terms, and you accept full responsibility for such losses.

3.8.

When placing bets, you must not use any information obtained in violation of any law in force in the country where you were located when the bet was placed.

3.9.

You are not acting on behalf of any other person or for commercial purposes, but only on your own behalf as a private individual.

3.10.

You must not attempt to manipulate any market or any part of the Service in bad faith, or in a way that may negatively affect the integrity of the Service or us.

3.11.

You must generally act in good faith toward us and the Service at all times, including in relation to all bets placed through the Service.

3.12.

You, and, where applicable, your employees, employers, agents, or family members, are not registered as Affiliates in our Affiliate program.

4. Restricted

4.1. You must not use the Service:

4.1.1.

If you are under 18 years of age, or below the age of majority required by the laws of the jurisdiction applicable to you, or if you are not legally capable of entering into a binding agreement with us, or if you act as an agent for or on behalf of a person under 18 years of age or below the applicable age of majority.

4.1.2.

If you live in a country where access to online gambling is prohibited for residents or for any person located in that country.

4.1.3.

If you are a resident of, or are accessing the Website from, any of the following countries or territories: United States of America and its territories, France and its territories, Netherlands and its territories and countries forming the Kingdom of the Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten, Austria, Germany, United Kingdom of Great Britain and Northern Ireland, Spain.

4.1.4.

To collect nicknames, email addresses, or other information belonging to other Customers by any method, including sending spam, unsolicited emails, unauthorized framing, or unauthorized linking to the Service.

4.1.5.

To interfere with, disrupt, or improperly influence the activities of other Customers or the general operation of the Service.

4.1.6.

To promote unsolicited commercial advertising, affiliate links, or other forms of solicitation, which may be removed from the Service without prior notice.

4.1.7.

In any way that, in our reasonable opinion, may be considered an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with another Customer using the Service to gain an unfair or dishonest advantage.

4.1.8.

To scrape our odds or infringe any of our Intellectual Property Rights.

4.1.9.

For any unlawful activity of any kind.

4.2.

You may not sell or transfer your Account to any third party, and you may not purchase or obtain a player account from any third party.

4.3.

You must not transfer funds between player accounts in any manner.

4.4.

We may immediately terminate your Account by written notice if you use the Service for unauthorized purposes. In certain situations, we may also take legal action against you.

4.5.

Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising or promotional agencies, media partners, contractors, retailers, and immediate family members of any such persons are not permitted to use the Service for real money without prior approval from the Company Director or CEO. If such activity is discovered, the relevant account or accounts will be closed immediately and all bonuses and winnings will be forfeited.

4.6.

Card counting in blackjack is strictly forbidden and may lead to account suspension and withholding of any related funds.

5. Registration

You agree that whenever you use the Service:

5.1.

We reserve the right to reject any registration application at our sole discretion and without any obligation to provide a specific reason.

5.2.

Before using the Service, you must personally complete the registration form and read and accept these Terms. To begin betting through the Service or withdraw winnings, we may require you to become a verified Customer by completing certain checks. You may need to provide valid identification and any other documents we consider necessary. This may include, but is not limited to, photo identification such as a passport, driver’s license, or national ID card, and a recent utility bill showing your name and address as proof of residence. We reserve the right to suspend betting or restrict Account features until the required information is received. This procedure is carried out in accordance with applicable gaming regulations and anti-money laundering requirements. You will also need to fund your Service Account using the payment methods listed in the payment section of our Website.

5.3.

You must provide accurate contact information, including a valid email address (“Registered Email Address”), and keep that information updated. It is your responsibility to make sure your contact details remain correct in your Account. Failure to do so may mean that you do not receive important Account-related notices and information from us, including changes to these Terms. We identify and communicate with Customers through their Registered Email Address. It is the Customer’s responsibility to maintain an active and unique email account, provide the correct email address, and inform the Company of any changes. Each Customer is fully responsible for keeping their Registered Email Address secure and preventing third-party use of it. The Company shall not be responsible for any damage or loss alleged to have resulted from communications between the Company and the Customer through the Registered Email Address. If a Customer does not have an email address reachable by the Company, their Account will be suspended until such an address is provided. We will immediately suspend your Account by written notice if you intentionally provide false or inaccurate personal information. We may also take legal action against you in certain circumstances and/or contact the relevant authorities, who may also take action.

5.4.

You are permitted to register only one account with the Service. Accounts may be closed immediately if we find that you have created multiple accounts. This includes accounts opened through representatives, relatives, associates, affiliates, related parties, connected persons, and/or third parties acting on your behalf. In such cases, all related accounts will be closed and any remaining funds may be locked and withheld.

5.5.

To assess your financial standing and confirm your identity, we may request additional personal information from you, such as your name and surname, or use third-party information providers that we consider necessary. If we obtain additional personal data from third-party sources, we will inform you of the information received.

5.6.

You must keep your Service password confidential. If the requested Account information has been correctly provided, we are entitled to assume that bets, deposits, and withdrawals have been made by you. We recommend changing your password regularly and never sharing it with any third party. Protecting your password is your responsibility, and any failure to do so is at your own risk and expense. You should log out of the Service at the end of each session. If you believe your Account information is being misused by a third party, your Account has been hacked, or your password has been discovered by someone else, you must notify us immediately. If your Registered Email Address has been hacked, you must also inform us. We may require additional information or documentation to verify your identity. Once we become aware of such an incident, we will immediately suspend your Account. Until then, you remain responsible for all activity on your Account, including access by third parties, whether authorized by you or not.

5.7.

You must not at any time transmit any content or information from the Service to another Customer or any other party by screen capture or any similar method, nor display such information or content in a frame or in any other way that differs from how it would appear if the Customer or third party entered the Service URL directly into the browser.

5.8.

When registering, you may receive the option to use all currencies available on the Website. These will be the currencies used for your deposits, withdrawals, and bets placed and matched through the Service as set out in these Terms. Some payment methods do not support all currencies. In such cases, the processing currency will be shown, together with a conversion calculator on the page.

5.9.

We are not obliged to open an Account for you, and the registration page on our Website is only an invitation to treat. Whether we proceed with opening an Account is entirely at our discretion. If we refuse to open an Account, we are not required to provide a reason.

5.10.

After receiving your application, we may contact you to request additional information and/or documentation so that we can meet our regulatory and legal obligations.

6. Your Account

6.1.

Accounts may use several currencies, and in such cases all Account balances and transactions are displayed in the currency used for the relevant transaction.

6.2.

We do not provide credit for use of the Service.

6.3.

We may close or suspend an Account if you are not complying with these Terms, if we reasonably believe you are not complying with them, if doing so is necessary to protect the integrity or fairness of the Service, or if we have other reasonable grounds. We may not always be able to give you advance notice. If we close or suspend your Account because you failed to comply with these Terms, we may cancel and/or void any bets and withhold any funds in your Account, including deposits.

6.4.

We reserve the right to close or suspend any Account without prior notice. Contractual obligations that have already matured will still be honored.

6.5.

We reserve the right to refuse, restrict, cancel, or limit any wager at any time and for any reason, including any bet that appears to have been placed fraudulently to bypass our betting limits and/or system rules.

6.6.

If any amount is credited to your Account by mistake, it remains our property. Once we become aware of the error, we will notify you and the amount will be removed from your Account.

6.7.

If your Account becomes overdrawn for any reason, you will owe us the amount of the overdraft.

6.8.

You must notify us as soon as you become aware of any errors relating to your Account.

6.9.

Please remember that betting is intended only for entertainment and enjoyment, and you should stop when it no longer feels enjoyable. Never bet money you cannot afford to lose. If you believe you may have lost control over your gambling, you can self-exclude by scrolling to the footer of our Website and clicking “Responsible Gambling,” which will redirect you to our exclusion page. First, a 24-hour cooling-off period will be applied to your Account and must be confirmed by email. After this period ends, you will receive a follow-up email with additional self-exclusion timeframes to choose from.

6.10.

By starting self-exclusion, you agree not to create another account, deposit or attempt to deposit funds, or place wagers on Rainbet. You also acknowledge that this is a voluntary action and that Rainbet is not liable for any losses during the exclusion period.

6.11.

Self-exclusion is a strict policy and cannot be reversed under any circumstances, as we are committed to promoting responsible gambling.

6.12.

Permanent account closure may only be completed through Customer Support after the 90-day exclusion period has expired.

6.13.

If an Account is blocked due to a breach of responsible gambling policies, Rainbet is responsible for processing the withdrawal of any remaining balance. No rewards may be claimed after the block, as the Account will be permanently closed.

6.14.

You may not transfer, sell, or pledge your Account to another person. This restriction includes the transfer of any asset of value, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims related to such assets, whether legal, commercial, or otherwise. This prohibition also includes, without limitation, encumbrance, pledging, assignment, usufruct, trading, brokering, hypothecation, and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal person, foundation, and/or association in any form.

7. Deposit of Funds

7.1.

All deposits must be made from an account, payment system, or credit card registered in your own name. Any deposits made in another currency will be converted using the daily exchange rate provided by an external exchange-rate provider, or at the current exchange rate of our bank or payment processor, after which your Account will be credited accordingly. Please note that some payment systems may apply additional currency conversion fees, which will be deducted from your deposit amount.

7.2.

Fees and charges may apply to deposits and withdrawals and can be found on the Website. In most cases, we cover transaction fees for deposits to your rainbet-bonus.com Account. You remain responsible for any bank charges you may incur when depositing funds with us.

7.3.

The Company is not a financial institution and uses third-party electronic payment processors to handle credit and debit card deposits. These transactions are not processed directly by us. If you deposit funds by credit card or debit card, your Account will only be credited if we receive an approval and authorization code from the issuing payment institution. If your card issuer does not provide authorization, your Account will not be credited with those funds.

7.4.

You agree to fully pay all payments and charges owed to us or to payment providers in connection with your use of the Service. You further agree not to make chargebacks, reject, cancel, or otherwise reverse any deposits. If you do so, you will reimburse and compensate us for the unpaid deposits and any costs we incur while collecting them. You agree that any winnings from wagers using charged-back funds will be forfeited. You acknowledge and agree that your player account is not a bank account and is not guaranteed, insured, or otherwise protected by any deposit insurance, banking insurance, or similar system in any jurisdiction, including your local jurisdiction. Chargebacks may result in immediate account termination, full balance forfeiture, and legal action if necessary. The player account does not earn interest on funds held in it.

7.5.

If you choose to accept any promotional or bonus offer by entering a bonus code during deposit, you agree to the Bonus Terms and the terms of the specific bonus.

7.6.

Funds obtained from criminal, illegal, or unauthorized activities must not be deposited with us.

7.7.

If you deposit using a credit card, we recommend that you keep a copy of the transaction records and a copy of these Terms.

7.8.

Internet gambling may be illegal in the jurisdiction where you are located. If so, you are not authorized to use your payment card to deposit on this site. It is your responsibility to understand the laws regarding online gambling in your country of residence.

7.9.

Deposits made through unsupported cryptocurrencies or networks carry a high risk of being permanently lost. Rainbet cannot be held responsible for funds lost as a result of such deposits.

8. Withdrawal of Funds

8.1.

You may withdraw any cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is $15, or the equivalent in another currency, except in the case of account closure, where you may withdraw the full balance.

8.2.

No withdrawal commissions apply if you roll over, or wager, the deposit at least one time. If you choose one of the available promotions, you will be required to place a wager that is twice the standard amount.

8.3.

We reserve the right to request photo identification, address confirmation, or additional verification procedures, such as requesting a selfie or arranging a verification call, for identity verification before approving withdrawals from your Account. We also reserve the right to carry out identity verification at any time during your relationship with us.

8.4.

All withdrawals must be made to the original debit card, credit card, bank account, or payment method used to fund your Account. We may, at our sole discretion, allow you to withdraw to a payment method different from the one used for the original deposit. This will always be subject to additional security checks.

8.5.

If you wish to withdraw funds but your Account is inaccessible, dormant, locked, or closed, please contact our Customer Service Department.

8.6.

Please note that we cannot guarantee successful processing of withdrawals or refunds if you breach the restricted use policy set out in Clauses 3.3 and 4.

8.7.

All crypto deposits will be subject to a 1x wager lock.

9. Promotional Code/Affiliate links/ Welcome offers

Usage/Streamers/Welcome Promotions and Restrictions

9.1. Prohibited Conduct

Abuse of promotional codes, Affiliate rewards, Welcome offers, or related benefits, including but not limited to using the same code across multiple accounts for system manipulation or bad-faith purposes, will lead to forfeiture of all funds, winnings, and bonuses connected with or resulting from such abuse.

9.2. Withdrawal Limitations

For welcome promo codes, the maximum withdrawable amount is $50. For promotional or Affiliate codes, the maximum amount that may be transferred to the normal balance after completion of the wager lock is $50. Any balance above this limit will be forfeited.

9.3. Lifting of Restrictions

Restrictions related to a promotional code are removed once the balance connected to the code has either been fully withdrawn or depleted.

9.4.

The deposit bonus promotion cannot be topped up by making an additional deposit. If you do so, your eligibility for the promotion and any pending bonuses will be forfeited.

9.5.

Users must follow these terms to ensure fair and responsible use of promotional codes. Violations may result in enforcement actions, including forfeiture of funds and additional account restrictions as described above.

9.6.

The Welcome offer bonus is strictly limited to the Customer’s first account. If any pattern of abuse is detected, we reserve the right to confiscate all related funds and permanently block the Account.

9.7.

Rainbet follows a strict anti-abuse policy. Accounts detected as sharing the same IP address may be treated as abusive, and Rainbet reserves the right, at its sole discretion, to confiscate any funds linked to such accounts.

9.8.

Affiliates may not operate or promote any SEO-focused website or domain that competes with Rainbet for organic traffic or branded search queries. Using such sites to redirect users to Rainbet through an affiliate link is strictly prohibited. Any activity intended to intercept, replace, or divert traffic already intended for Rainbet will result in loss of commissions and termination of the affiliate account.

10. Errors

10.1.

If an error or malfunction occurs in our system or processes, all bets will be treated as void. You are required to inform us immediately once you become aware of any error relating to the Service. If communication errors, system errors, bugs, or viruses occur in connection with the Service and/or payments made to you due to a defect or error in the Service, we will not be liable to you or any third party for any direct or indirect costs, expenses, losses, or claims arising from such errors. We reserve the right to void all affected games or bets and take any other action necessary to correct the error.

10.2.

We make every reasonable effort to avoid errors when posting bookmaker lines. However, if a bet is accepted due to human error or system issues at odds that are materially different from those available in the general market at the time the bet was placed, or clearly incorrect based on the likelihood of the event at that time, we reserve the right to cancel or void that wager. We may also cancel or void a wager placed after an event has started.

10.3.

We have the right to recover from you any amount that has been overpaid and to adjust your Account to correct any mistake. An example may include an incorrect price or an incorrectly entered event result. If there are not enough funds in your Account, we may require you to pay the outstanding amount related to any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce, or delete any pending plays, whether or not they were placed using funds resulting from the error.

11. Rules of Play refunds and cancellations

11.1.

The winner of an event will be determined on the date the event is settled, and protested or overturned decisions will not be recognized for wagering purposes.

11.2.

All posted results become final after 72 hours, and no queries will be accepted after that time. Within 72 hours after results are posted, we will only reset or correct results due to human error, system error, or mistakes made by the results source.

11.3.

If a match result is overturned for any reason by the governing body of the match within the payout period, all money will be refunded.

11.4.

If a draw occurs in a game where a draw option is offered, all stakes on a team to win or lose will be lost. If a draw option is not offered, all customers receive a refund in the event of a draw on the match. If no draw option was made available, extra time will count if played.

11.5.

If we cannot validate a result, for example because the feed broadcasting the event is interrupted and cannot be verified through another source, we may choose to deem wagers on that event invalid and refund them.

11.6.

Minimum and maximum wager amounts for all events are determined by us and may change without prior written notice. We also reserve the right to adjust limits for individual Accounts.

11.7.

Customers are solely responsible for their own Account transactions. Once a transaction is completed, it cannot be changed. We are not responsible for missing or duplicated wagers made by the Customer and will not accept discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the My Account section of the site after each session to confirm that all requested wagers were accepted.

11.8.

A matchup will have action as long as the two teams are correct, regardless of the league header under which it appears on our Website.

11.9.

The start dates and times shown on the Website for eSport matches are provided for reference only and are not guaranteed to be accurate. If a match is suspended or postponed and is not resumed within 72 hours from the actual scheduled start time, the match will have no action and wagers will be refunded. The exception is any wager on whether a team or player advances in a tournament, or wins the tournament, which will have action regardless of a suspended or postponed match.

11.10.

If an event is posted by us with an incorrect date, all wagers have action based on the date announced by the governing body.

11.11.

If a team uses stand-ins, the result remains valid because using stand-ins is the team’s decision.

11.12.

The Company reserves the right to remove events, markets, and any other products from the Website.

11.13.

A more detailed explanation of our sports betting rules is available on a separate page: SPORTS BETTING RULES.

12. Communications and Notices

12.1.

All communications and notices that you send to us under these Terms must be submitted through the Customer Support form on the Website.

12.2.

All communications and notices that we send to you under these Terms will, unless otherwise stated, be either posted on the Website and/or sent to the Registered Email Address we hold in our system for the relevant Customer. The method of communication will be chosen at our sole and exclusive discretion.

12.3.

All communications and notices given by either you or us under these Terms must be in writing, in English, and sent to and from the Registered Email Address in your Account.

12.4.

From time to time, we may contact you by email to provide information about betting, special promotional offers, and other information from rainbet-bonus.com. You agree to receive such emails when you accept these Terms during registration on the Website. You may opt out of receiving promotional offers from us at any time by submitting a request to Customer Support.

13. Matters Beyond Our Control

We are not liable for any failure or delay in providing the Service caused by an event of Force Majeure that could reasonably be considered outside our control, despite us taking reasonable preventative measures. Such events may include acts of God, trade or labor disputes, power outages, acts, failures, or omissions by any government or authority, obstruction or failure of telecommunications services, or any other delay or failure caused by a third party. We will not be liable for any resulting loss or damage you may suffer. In such circumstances, we reserve the right to cancel or suspend the Service without liability.

14. Liability

14.1.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, THAT YOU MAY SUFFER IF WE FAIL TO PERFORM OUR OBLIGATIONS UNDER THESE TERMS, UNLESS WE BREACH DUTIES IMPOSED ON US BY LAW, INCLUDING WHERE WE CAUSE DEATH OR PERSONAL INJURY THROUGH OUR NEGLIGENCE. IN SUCH CASES, WE SHALL NOT BE LIABLE TO YOU IF THE FAILURE IS ATTRIBUTABLE TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS, SUCH AS PROBLEMS CAUSED BY COMMUNICATION NETWORK PERFORMANCE, CONGESTION, CONNECTIVITY, OR YOUR COMPUTER EQUIPMENT; OR (III) ANY OTHER EVENTS THAT NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR PREVENTED EVEN WITH REASONABLE CARE. AS THE SERVICE IS INTENDED FOR CONSUMER USE ONLY, WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.

14.2.

IF WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED EITHER: (A) THE VALUE OF THE BETS OR WAGERS YOU PLACED THROUGH YOUR ACCOUNT IN RELATION TO THE RELEVANT BET, WAGER, OR PRODUCT THAT GAVE RISE TO THE LIABILITY; OR (B) EUR €500 IN TOTAL, WHICHEVER IS LOWER.

14.3.

WE STRONGLY RECOMMEND THAT YOU: (I) CHECK THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR COMPUTER EQUIPMENT BEFORE USING IT; AND (II) TAKE REASONABLE STEPS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES, INCLUDING BY INSTALLING ANTI-VIRUS SOFTWARE.

15. Gambling By Those Under Age

15.1.

If we suspect or are notified that you are currently under 18 years of age, or were under 18 years of age, or below the age of majority required by the jurisdiction applicable to you, when you placed bets through the Service, your Account will be suspended or locked to prevent further betting and withdrawals. We will then investigate the matter, including whether you were betting as an agent for or on behalf of a person under 18 years of age or below the applicable age of majority. If we find that you: (a) are currently underage; (b) were under 18 years of age or below the applicable age of majority at the relevant time; or (c) placed bets as an agent for or at the request of an underage person, then all winnings currently in or due to be credited to your Account will be retained. Any winnings obtained from betting through the Service while underage must be paid to us on demand. If you fail to comply, we will seek to recover all costs connected with recovering such sums.

15.2.

This condition also applies if you are over 18 years old but place bets in a jurisdiction where the legal betting age is higher than 18 and you are below that legal minimum age.

15.3.

If we suspect that you are breaching this Clause or attempting to rely on it for fraudulent purposes, we reserve the right to take any action necessary to investigate the matter, including notifying the relevant law enforcement authorities.

16. Fraud

16.1.

We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty, or criminal activity. We will withhold payments to any Customer where any of these activities are suspected. The Customer shall indemnify us and be liable to pay us on demand all costs, charges, or losses suffered or incurred by us, including direct, indirect, or consequential losses, loss of profit, loss of business, and loss of reputation, arising directly or indirectly from the Customer’s fraud, dishonesty, or criminal act.

16.2.

Where there is evidence or suspicion of system misuse or manipulation of our games to gain an unfair advantage over the house, a full investigation will be carried out. If the investigation confirms that abuse has occurred, all funds in the user’s Account will be confiscated and the Account will be permanently disabled. This policy is intended to protect the integrity and fairness of our gaming environment for all users.

17. Intellectual Property

17.1.

Any unauthorized use of our name or logo may result in legal action against you.

17.2.

As between you and us, we are the sole owners of all rights in and to the Service, our technology, software, business systems (the “Systems”), and our odds. You must not use your personal profile for your own commercial benefit, such as selling a status update to an advertiser. When choosing a nickname for your Account, we reserve the right to remove or reclaim it if we consider it appropriate.

17.3.

You may not use our URL, trademarks, trade names, trade dress, logos (“Marks”), or odds in connection with any product or service that is not ours, that may cause confusion among Customers or the public, or that in any way discredits us.

17.4.

Except as expressly stated in these Terms, neither we nor our licensors grant you any express or implied rights, license, title, or interest in or to the Systems or Marks. All such rights, licenses, titles, and interests are expressly retained by us and our licensors. You agree not to use any automated or manual device to monitor or copy web pages or content within the Service. Unauthorized use or reproduction may result in legal action against you.

18. Your License

18.1.

Subject to these Terms and your compliance with them, we grant you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Service for your personal, non-commercial purposes only. This license ends if our agreement with you under these Terms ends.

18.2.

Except for your own content, you may not, under any circumstances, modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or otherwise exploit the Service, any content on it, or the software contained in it, unless expressly permitted by these Terms or otherwise on the Website. No information or content on the Service, or made available to you in connection with the Service, may be modified, altered, merged with other data, or published in any form, including through screen scraping, database scraping, or any other activity intended to collect, store, reorganize, or manipulate such information or content.

18.3.

Any failure by you to comply with this Clause may also violate our or third parties’ intellectual property and other proprietary rights, which may expose you to civil liability and/or criminal prosecution.

19. Your Conduct and Safety

19.1.

For your protection and the protection of all Customers, posting any content on the Service, or engaging in conduct in connection with the Service, that is unlawful, inappropriate, or undesirable in any way is strictly prohibited (“Prohibited Behavior”).

19.2.

If you engage in Prohibited Behavior, or if we determine at our sole discretion that you are engaging in Prohibited Behavior, your Account and/or your access to or use of the Service may be terminated immediately without notice. Legal action may be taken against you by another Customer, a third party, enforcement authorities, and/or us in relation to your Prohibited Behavior.

19.3.

Prohibited Behavior includes, but is not limited to, using or accessing the Service to: promote or share information that you know is false, misleading, or unlawful; conduct unlawful or illegal activity, including activity that furthers or promotes a criminal enterprise, violates another Customer’s or third party’s privacy or other rights, or creates or spreads computer viruses; harm minors in any way; transmit or make available content that is unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, lewd, violent, hateful, racially or ethnically offensive, or otherwise objectionable; transmit or make available content that the user has no right to make available under law or under any contractual or fiduciary relationship, including content that infringes copyright, trademark, or other intellectual property or proprietary rights of a third party; transmit or make available content or material containing any software virus or other computer or programming code, including HTML, designed to interrupt, destroy, or alter the functionality of the Service, its presentation, or any other website, computer software, or hardware; interfere with, disrupt, or reverse engineer the Service in any manner, including intercepting, emulating, or redirecting communication protocols used by us, creating or using cheats, mods, hacks, or other software designed to modify the Service, or using software that intercepts or collects information from or through the Service; retrieve or index information from the Service using robots, spiders, or other automated mechanisms; participate in any activity or action that, in our sole and unrestricted discretion, results or may result in another Customer being defrauded or scammed; transmit or make available unauthorized advertising or mass mailing, including junk mail, instant messaging spam, “spim,” spam, chain letters, pyramid schemes, or other solicitations; create Accounts on the Website by automated means or under false or fraudulent pretenses; impersonate another Customer or third party; or do any other act that we reasonably consider contrary to our business principles. This list of Prohibited Behavior is not exhaustive and may be amended by us at any time. We reserve the right to investigate and take any action we consider appropriate or necessary, including deleting Customer posts from the Service and/or terminating Accounts, and taking action against any Customer or third party who directly or indirectly engages in Prohibited Behavior or knowingly allows another party to do so, with or without notice.

20. KYC Policy of Rainbet

20.1.

rainbet-bonus.com reserves the right, at any time, to request any KYC documentation it considers necessary to verify the identity and location of a User. rainbet-bonus.com also reserves the right to restrict the Service, payments, withdrawals, and access to funds if identity verification is not completed within 72 hours. The verification process may take up to 7 business days to review. Failure or refusal to pass identity checks will result in confiscation of funds. During this process, the User will need to provide basic personal details and upload: a copy of a government-issued photo ID, in some cases front and back depending on the document; a selfie holding the ID document; and a bank statement or utility bill. Once uploaded, the User will receive “Temporarily Approved” status, and the documents will be on our side. The KYC Team will then have 24 hours to review them and email the User about the result: approval, rejection, request for more information, or no change in status. When the User is in “Temporarily Approved” status, they cannot deposit more than EUR 500 in total during that period and cannot complete any withdrawal. Guideline for the “KYC Process”: Proof of ID Signature. If their country is not a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries forming the Kingdom of the Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Austria, Germany, United Kingdom of Great Britain, Northern Ireland, Spain. Full name must match the client’s name. The document must not expire within the next 3 months. The owner must be over 18 years old. Proof of Residence may include a bank statement or utility bill. Country must not be a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries forming the Kingdom of the Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Austria, United Kingdom of Great Britain, Northern Ireland, Germany, Spain, and Cyprus. Full name must match the client’s name and be the same as in the proof of ID. Date of issue must be within the last 3 months. Selfie with ID: the holder must be the same person as in the ID document above, and the ID document must be the same one. The photo and ID number must match. Notes on the “KYC Process”: When the KYC process is unsuccessful, the reason is documented and a support ticket is created in the system. The ticket number and explanation are communicated back to the User. Once all proper documents are in our possession, the Account is approved. Other AML measures: If a User has not passed KYC, they cannot make additional deposits or withdrawals of any amount. Funds cannot be transferred from your Rainbet Account to another Player’s Rainbet Account. If a User successfully passes the KYC process, the Account is reinstated. Failure to pass the KYC process or submission of falsified documents will result in permanent account closure and forfeiture of all funds.

20.2.

rainbet-bonus.com reserves the right to withhold and freeze accounts of users who attempt to bypass verification by using fake documents or any other form of forgery.

21. Complaints

21.1.

If you have any concerns or questions about these Terms, you should contact our Customer Service Department through the links on the Website and use your Registered Email Address in all communications with us.

21.2.

NOTWITHSTANDING THE ABOVE, WE ACCEPT NO LIABILITY WHATSOEVER TO YOU OR ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT WE RECEIVE OR TAKE ACTION ON.

21.3.

If a Customer is not satisfied with how a bet has been settled, the Customer should provide details of the complaint to our Customer Service Department. We will use reasonable efforts to respond to such queries within a few days and, in any event, we intend to respond to all such queries within 28 days of receipt.

21.4.

Disputes must be submitted within three (3) days from the date the wager in question was decided. No claims will be accepted after this period. The Customer is solely responsible for their Account transactions.

21.5.

If a dispute arises between you and us, our Customer Service Department will try to reach an agreed solution. If our Customer Service Department cannot reach a solution with you, the matter will be escalated to our management.

21.6.

If all efforts to resolve the dispute to the Customer’s satisfaction fail, the Customer has the right to submit a complaint to our licensing body, Gaming Services Provider N.V.

22. Links to Other Websites

The Service may contain links to third-party websites that are not maintained by us, not related to us, and outside our control. Such links are provided only for Customer convenience and are not investigated, monitored, or checked by us for accuracy or completeness. Links to such websites do not imply our endorsement of or affiliation with the linked websites, their content, or their owners. We have no control over, and accept no responsibility for, their availability, accuracy, completeness, accessibility, or usefulness. When accessing such websites, we recommend that you take the usual precautions when visiting a new website, including reviewing its privacy policy and terms of use.

23. Assignment

Neither these Terms nor any rights or obligations under them may be assigned by you without our prior written consent, which will not be unreasonably withheld. We may, without your consent, assign all or part of our rights and obligations under these Terms to any third party, provided that such third party can provide a service of substantially similar quality to the Service, by posting written notice to that effect on the Service.

24. Severability

If any provision of these Terms is considered unenforceable or invalid by any competent authority, that provision shall be modified so that it can be enforced in line with the intention of the original wording to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

25. Breach of These Terms

Without limiting any other remedies available to us, we may suspend or terminate your Account and refuse to continue providing the Service to you, in either case without giving prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of such action will, however, be provided to you promptly.

26. General Provisions

26.1. Term of agreement.

These Terms remain in full force and effect while you access or use the Service, or while you are a Customer or visitor of the Website. These Terms will survive termination of your Account for any reason.

26.2. Gender.

Words importing the singular include the plural and vice versa. Words importing the masculine gender include the feminine and neuter genders and vice versa. Words importing persons include individuals, partnerships, associations, trusts, unincorporated organizations, and corporations.

26.3. Waiver.

No waiver by us, whether by conduct or otherwise, of any breach or threatened breach by you of any term or condition of these Terms shall be effective or binding on us unless made in writing and duly signed by us. Unless otherwise stated in the written waiver, it shall be limited to the specific breach waived. Our failure to enforce any term or condition of these Terms at any time shall not be treated as a waiver of that provision or of our right to enforce it at any other time.

26.4. Acknowledgement.

By accessing or using the Service after this point, you acknowledge that you have read, understood, and agreed to every paragraph of these Terms. As a result, you irrevocably waive any future argument, claim, demand, or proceeding that contradicts anything contained in these Terms.

26.5. Language.

If there is any discrepancy between the English version of these rules and any version in another language, the English version will be considered correct.

26.6. Governing Law.

These Terms are governed by the law in force in Anjouan.

26.7. Entire agreement.

These Terms constitute the entire agreement between you and us regarding your access to and use of the Service and replace all previous agreements and communications, whether oral or written, relating to the same subject matter.

These Terms are written in English and may then be automatically translated into other languages for your convenience. The English version is the official version and takes priority over any other language version.